Service Detail
IT Support, Repair & Software (Endpoint Management)
Comprehensive, proactive care for your business devices. We ensure your desktops, laptops, and essential software run flawlessly so your team can focus on their work, not IT issues.
Tier 1: Remote IT & Software Support (Basic AMC)
Ideal for small offices, startups, or remote teams needing quick, reliable technical help without the overhead of an in-house IT guy.
- Remote Helpdesk: Instant remote troubleshooting via AnyDesk/TeamViewer for daily PC issues, email setup, and printer glitches.
- Software Management: Installation, configuration, and updates for standard operating systems (Windows/Linux) and business suites (MS Office, Tally, Marg ERP).
- Basic Security Setup: Installation and routine definition updates for standard antivirus/malware software.
- Performance Tuning: Remote system optimization, including junk file clearing, registry fixes, and startup program management to keep older PCs running fast.
₹ 3,000 - ₹ 5,000 / Month (Covers 5-10 devices) OR ₹ 500 / Ad-hoc Incident.
Tier 2: Comprehensive Hardware & On-Site Care (Standard AMC)
Designed for established local businesses, retail stores, and schools that cannot afford hardware downtime and require physical IT presence.
- On-Site Preventive Maintenance: Bi-monthly physical visits for hardware dusting, thermal paste replacement, and internal cleaning to prevent overheating and component failure.
- Hardware Diagnostics & Repair: Comprehensive physical troubleshooting for dead displays, motherboard faults, and power supply issues.
- Upgrade Labor Included: Free labor for installing storage upgrades (HDD to SSD) or expanding RAM to extend the lifespan of your current fleet. (Hardware parts billed at actuals).
- Priority Response: Expedited on-site response times for critical hardware failures.
₹ 8,000 - ₹ 12,000 / Month (Covers 15-20 devices).
Tier 3: Enterprise Endpoint & Security Management
Your outsourced IT department. Perfect for mid-sized corporate offices, call centers, or large educational campuses requiring strict data control.
- Network & Firewall Management: Active monitoring of office routers, firewalls, and bandwidth allocation to ensure secure and uninterrupted connectivity.
- Data Security & Backups: Implementation and monitoring of automated local and cloud backup routines for critical employee workstations.
- Device Lifecycle Management: Complete inventory tracking, employee onboarding/offboarding setup, and secure data wiping for retired devices.
- Dedicated IT Technician: A dedicated account manager and guaranteed SLA (Service Level Agreement) for instant remote response and same-day physical deployment.
Custom Quote (Based on total fleet size and server infrastructure).
| Feature | Tier 1 (Basic AMC) | Tier 2 (Standard AMC) | Tier 3 (Enterprise IT) |
|---|---|---|---|
| Target Audience | Small Offices (5-10 PCs) | Growing Teams (15-20 PCs) | Large Campuses/Offices |
| Remote Troubleshooting | |||
| Software & OS Installs | |||
| Performance Tuning | |||
| Routine On-Site Visits | |||
| Physical Hardware Cleaning | |||
| Labor for Parts Upgrades | |||
| Automated Data Backups | |||
| Firewall/Network Monitoring | |||
| Employee Device Onboarding | |||
| Support Model | Standard Business Hours | Priority Dispatch | Dedicated Account Tech |
📌 Important Note: All pricing tiers listed above cover professional IT labor, software configuration, and maintenance services. If physical components (such as SSDs, RAM, motherboards, or replacement cables) are required for repairs or upgrades, those parts will be sourced at the best market rates and billed separately at actuals. We offer flexible terms! Whether you need a simple per-incident remote fix or a full annual maintenance contract (AMC) for 50+ computers, we can customize a support package to fit your exact budget. Contact us for a free IT infrastructure audit.